Program Components
One of the biggest
challenges is finding the time to conduct new training and refresher
courses. Business FUNdamentals has the solution: easy to deliver,
affordable training!
We have developed a Skill Card Deck consisting of 52 cards and 2
“Jokers” that are Team Building Activities. These Skill Cards
(Lessons) can easily be administered in a team meeting, individually
or in a classroom.
Each card consists of three separate sections: Think About It, Talk
About It and Do It.
Think About It
- The first section of the card provides background
information on the subject and how it relates to customers.
Talk About It
- The second section of each card poses a series of
questions to generate discussion. The Leader’s Companion Guide
provides possible answers for all the questions in this section.
Do It
- Each card provides an exercise that is to be done
individually or in a group setting. Directions are provided on each
card that instruct participants how to proceed.
In addition to the skills cards, we offer:
Dealing A Winning Service Hand - The Game
Participant Service Journals
A Leader Guide for the Program
Developed by our expert designers with over 75 years of combined
workplace experience in customer service and call center training.
Your Dealing A Winning Service Hand program
comes equipped with a unique deck of skill cards that contain quick
and easy to administer sessions. They're
flexible and interactive and can be
facilitated in 30 minutes or less. Easy to use individually or with a
team.
Easy
to facilitate at any level of your
organization from the front-line to management.
How Is Dealing A Winning A Service Hand Different?
It's easy to use and affordable! Most customer service training programs require taking your staff off the phones for an extended period, and allow little flexibility. Not ours!
Additionally, most training programs are an event, rather than an on-going process. No matter how good a training program is, without on-going reinforcement, any change in behavior will only be short-term.
Working in a call center is a tough, stressful job. Having a supportive and fun atmosphere improves morale
and reduces turnover.
Dealing a Winning Customer Service Hand is a fun and non-threatening
way to learn new skills and discuss situations that may be difficult
to handle.
Additionally, the program is designed to encourage fun and friendly
competition with the addition of Winning the Customer Service Game.
All the activities around the program encourage learning about how
to interact more effectively with customers as well as with other
staff members.
For a matrix of products, sample cards, card titles, a Power Point presentation with more information and pricing and a marketing brochure go to Program Details now.