Dealing A Winning Service Hand
Dealing A Winning Service Hand promotes a fun and safe learning environment.
Program Goals
Ensure customer loyalty
Manage customers’ experiences
Reduce Stress
Increase telephone productivity It provides a safe learning environment.
Guarantee referrals
Improve interpersonal skills for working with each other
The program consists of a variety of components designed to fit the needs of organizations who need effective, easy to deliver training that is flexible in delivery methodology and is affordable.
|
PROGRAM COMPONENT |
AUDIENCE | LENGTH | COST | GOAL | DESCRIPTION |
| Dealing A Winning Service Hand |
Anyone who deals with customers over the telephone | 18 hours
per participant Delivered in 52 flexible modules each lasting 20-30 minutes |
$45.00 Per deck Discount pricing based on quantity ordered |
Ensure customer loyalty. Manage customers' experiences. Increase telephone productivity guarantee referrals Improve inter- personal skills for working with each other. |
This
training program is the foundation for providing customer service. It gives employees skills and techniques that result in visible improvements in a safe and fun learning atmosphere. |
| Leader/ facilitator Guide |
Anyone who will be facilitating Dealing A Winning Service Hand |
1-2 days preparation time could be needed in addition to delivery time of course (18 full hours) |
$150.00
per guide |
Provide the leader of Dealing A Winning Service hand everything they need to successfully facilitate the course. | Provides additional information and insight into the background information on the subject and how it relates to customers. Provides possible answers for all of the questions posed. provides tips for completing the exercises. Contains all Skill Cards on facing pages for easy facilitation. |
| Participant Journal |
Dealing A Winning Service Hand Participants |
One page per lesson. Overall length is 52 modules each lasting 20 - 30 minutes | $25.00 Per guide | Provides the participant with a place to record their notes in an organized easy to reference fashion. Provides participants with all key learning points | Provides the participant with key learning points of each skill card. Has each "To Do" section written from the individuals perspective. Provides a place for taking notes, completing exercises and making notes to one's self. |
For additional information to share with others "click on Links" below:
Marketing Brochure
Power Point presentation about program
Sample Card
Card
Titles
I've Got Service Attitude!
Appreciation
Moments of truth
Bond of Trust
Personal and Business Needs
Making a Good First Impression
It's The First Time
People, People, People
Expectations
Your Voice Is You!
Words
Voices
Body Language
Phone Manners
How Rude!
Show 'Em You Care
Passive Listening
Paraphrasing
Distractions
Hot buttons!
Disrespect
Talk To yourself
Tapes
Questions
You Want What When?
R.E.S.P.E.C.T.
Speed or Service?
Apologies
Reality Triangle
Stress from A - Z
What Glass?
You Get What You Give
empathy
Getting to the Issue
Handling Really Emotional Situations
Been There Thought That
On the Other Hand
Oh No!
Ways To Say To
And More . . .
If you have questions, please call us at 877-681-2410 or 813-681-2410 or send us an email.