Dealing a Winning Service Hand

A Unique Customer Service Training Program

Details Program Components Buy Now

HOW IS DEALING A WINNING SERVICE HAND DIFFERENT?

Most customer service training programs require taking your staff off the phones for an extended period, and allow little flexibility. Not ours!

Additionally, most training programs are an event, rather than an on-going process. No matter how good a training program is, without on-going reinforcement, any change in behavior will only be short-term.

Working in a call center is a tough, stressful job. Having a supportive and fun atmosphere improves morale and reduces turnover. Dealing a Winning Customer Service Hand is a fun and non-threatening way to learn new skills and discuss situations that may be difficult to handle.

Additionally, the program is designed to encourage fun and friendly competition with the addition of Winning the Customer Service Game. All the activities around the program encourage learning about how to interact more effectively with customers as well as with other staff members.

One of the biggest challenges is finding the time to conduct new training and refresher courses. Business FUNdamentals has the solution: easy to deliver, affordable training!

We have developed a Skill Card Deck consisting of 52 cards and 2 “Jokers” that are Team Building Activities. These Skill Cards (Lessons) can easily be administered in a team meeting, individually or in a classroom.

Each card consists of three separate sections: Think About It, Talk About It and Do It.

Think About It - The first section of the card provides background information on the subject and how it relates to customers.

Talk About It - The second section of each card poses a series of questions to generate discussion. The Leader’s Companion Guide provides possible answers for all the questions in this section.

Do It - Each card provides an exercise that is to be done individually or in a group setting. Directions are provided on each card that instruct participants how to proceed.

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